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 Organizational Citizenship Behavior in Hotel Industry – Do Type of Ownership and Star Ratings Matter?
Tác giả hoặc Nhóm tác giả: Trà Lục Diệp, Trần Đình Long, Nguyễn Quốc Tuấn
Nơi đăng: International Conference on Business and Finance 2020 (ICBF 2020); Số: 2020;Từ->đến trang: 785-812;Năm: 2020
Lĩnh vực: Chưa xác định; Loại: Báo cáo; Thể loại: Quốc tế
TÓM TẮT
Organizational Citizenship Behavior (OCB) has been acknowledged as theendowment of oneself to the overall benefit of the organization that person works in (Organ,1988). Involving in OCB, employees are believed to act voluntarily beyond their assignedduties. On this basis, OCB has been accounted to the better outcomes in terms of financial &operational performance and higher job satisfaction. This study investigates the status quo ofOCB as well as examines the differences in levels of OCB with regard to types of ownershipand star ratings in hospitality industry, Danang, Vietnam.The findings indicated that OCB within hotels in Danang, Vietnam were relativelyhumble in many aspects and levels of OCB varied across different types of ownership and starratings. Implications and suggestion were mentioned
ABSTRACT
Organizational Citizenship Behavior (OCB) has been acknowledged as theendowment of oneself to the overall benefit of the organization that person works in (Organ,1988). Involving in OCB, employees are believed to act voluntarily beyond their assignedduties. On this basis, OCB has been accounted to the better outcomes in terms of financial &operational performance and higher job satisfaction. This study investigates the status quo ofOCB as well as examines the differences in levels of OCB with regard to types of ownershipand star ratings in hospitality industry, Danang, Vietnam.The findings indicated that OCB within hotels in Danang, Vietnam were relativelyhumble in many aspects and levels of OCB varied across different types of ownership and starratings. Implications and suggestion were mentioned
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